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@MEDISKINCLINICUK

RETURNS POLICY

MediSkin Health Clinic Returns and Refunds Policy

Effective Date:15/08/2024

1. Introduction
At MediSkin Health Clinic, we are committed to providing high-quality skin care products. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

2. Returns

Eligibility:
- Products must be returned within 30 days of the purchase date.
- To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
- Certain types of goods are exempt from being returned, including perishable goods, intimate or sanitary goods, and gift cards.

Process:
- To initiate a return, please contact our customer service at info@mediskin-clinic.com with your order number and reason for return.

Shipping:
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Consider using a trackable shipping service or purchasing shipping insurance; we cannot guarantee that we will receive your returned item.

3. Refunds

Eligibility:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.

Non-Refundable:
- Sale items are final and cannot be refunded.

4. Exchanges

- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@mediskin-clinic.com

5. Consumer Rights

- This policy does not affect your statutory rights under the Consumer Rights Act 2015.
- You have the right to cancel your order within 14 days without giving any reason under the Consumer Contracts Regulations 2013. To exercise your right of cancellation, contact us at info@mediskin-clinic.com

6. Contact

For any questions, feedback, or assistance, please contact us at:
**Email: info@mediskin-clinic.com
**Phone: 07955 795232

7. Changes to This Policy

We reserve the right to update or modify this Returns and Refunds Policy at any time without prior notice. Please review this policy periodically for changes. Your continued use of the site following the posting of changes constitutes your acceptance of such changes.

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